THE STORE IS CURRENTLY CLOSED FOR RESTOCKS AND NEW ARRIVALS!

Reopening July~August

For questions and concerns about your order please contact me at yeliohchen@gmail.com

GENERAL

All orders are shipped from Thailand using ThailandPost.
Orders containing a pre-order item will be held until everything is ready to be shipped.
I ship a batch of orders once a week, usually on Wednesday, but your order can take longer than a week to ship when I get a larger volume of orders than usual. (during a product launch or store opening)

RESTOCKS

Last chance/Clearance items are discontinued and won't be restocked.
Out of stock items are usually restocked in the following store update, except for items that require a long production time (charms or enamel pins) which can take longer.

SHIPPING

Due to the COVID-19 pandemic, normal delivery times cannot be guaranteed.

Thailand: 2-3 business days
Europe: 1-5 weeks
Overseas (Outside Europe) 1 to 3 months

⚠️ The tracking number is optional and can be purchased here, otherwise, it won't be provided.

I am not responsible for any customs fees you may encounter, please be aware of your country's customs policies before ordering (especially for big orders)!

RETURNS, DAMAGED, OR LOST ORDER

All sales are final, I do not accept returns or exchanges.
If your order was lost or damaged, please send me an email with your name, order number, and ordered item. I can send a replacement or refund your order, excluding the shipping fee.
If you've provided an incorrect address that resulted in your package being lost or returned to me you will have to cover the shipping fee if you're requesting a resend.
Please contact me as soon as possible if you notice a mistake in your address.